BVHH + BHWC

Coming Together

Benfield Valley Healthcare Hub and Brighton Health and Wellbeing Centre

Who is Coming Together?

BVHH County Clinic Site

The Benfield Valley Healthcare Hub was previously operating from two sites; The County Clinic in Portslade and Burwash Road in Hove, however the latter site is currently closed.

At the County Clinic Site, we povide general medical services to 6834 patients. There are two GP partners and one non-clinical partners.

NHS Overview

CQC Report

Visit our website

BVHH Burwash Road Site

The Benfield Valley Healthcare Hub was previously operating frrom two sites – Old Shoreham Road, Portsalde and Burwash Road, Hangleton. Burwash Road is currently closed and as part of the merger we propose to reopen the Burwash site.

We propose to run a variety of services from this site, including GP, nurse, phlebotomy, complementary and specialist services.

 

Brighton Health and Wellbeing Centre

At Brighton Health and Wellbeing Centre, as a group of diverse clinicians who are able to diagnose, treat and prevent health concerns and improve overall health and wellbeing of our patients, together with our caring and supportive team members, we believe in providing personalised, individual care for our patients in and around Brighton and Hove. 

Our approach is based on n=1, which means that patients should be given individual experiences in access to treatment as opposed to a one-size-fits-all attitude.

We provide general medical services to 17476 patients. There are three GP partners and one ANP partner, one pharmacist partner and two non-clinical partners.

NHS Overview

CQC Report

Visit our Website

What do you need to do?

Nothing. There is no need for patients registered at either surgery to do anything. Patients of both practices will continue receiving care from the same doctors, in the same location as their current surgery and will benefit from having access to a wider range of services.

Competition Time!

We need help naming the surgeries. We are currently named Brighton Health and Wellbeing Centre and Benfield Valley Healthcare Hub – What name will incorporate all our values? Please fill out the suggestion for at the bottom of this page.

Frequently Asked Questions

Patients of both practices will continue receiving care from the same doctors, in the same location as their current surgery and will benefit from having access to a wider range of services.

How will this affect trans patients? Will we still be able to get our hormone treatment prescribed and supported?

Question submitted 19/03/22

There will be no changes to the trans services we offer at BHWC. The service will be expanded to the Benfield patients. You will be able to be seen at either branch and some may opt for BHWC due to its central location, yet others may prefer to be seen at BVHH as there is free parking.

We are already lucky to have recently introduced our new care co-ordinator, Lily, who is working hard to improve the service we offer to our trans community. During the staff consultation process, we have in fact identified a pharmacist at BVHH who has a keen interest in hormones and have plans to bring them on board to help the current BHWC GP specialist with the prescribing and to be able to enhance this service. We are continuously developing shared collaboration with the Claire Project.

One of our core values is to support the trans community so we will continue to work hard to keep improving our care to you.

 

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Who has proposed this change?

The partners at Benfield Valley Healthcare Hub and Brighton Health and Wellbeing Centre are proposing to come together to form a single, large partnership offering greater stability and sustainability for local general practice services for the future.

Once we have your feedback, the options will be presented to the Primary Care Commissioning Committee of the Brighton and Hove Clinical Commissioning Group (CCG). They will make a final decision on the proposed merger 23 March 2022.

What is the proposed change?

Merging the two practices in July 2022 to create a larger, single partnership while keeping their own premises.

Why are the GP Partners proposing this change?

The proposed merger is viewed as the most sensible and viable way to ensure ongoing provision of sustainable general practice services in the area in the future.

This approach is supported wholeheartedly by the Clinical Commissioning Group (who commission Primary Care services in the city).

This way, first rate, sustainable GP services can continue to be provided to the local community and the healthcare needs of the patient population will be met in an improved way.

What do I need to do now?

You do not need to do anything. Responsibility for your care (including your records and GP) will automatically be transferred to the merged practice if the merger goes ahead, unless you choose to register with another practice in the meantime.

What are the benefits of the practices coming together?

The merger means we can make more efficient use of space, share facilities and avoid overlap and duplication, while delivering more services.

The merger will improve our ability to recruit and retain staff, with the city facing the same challenges as reported by practices around the country.

The merger means we can share staff between the two sites which helps us manage your care better during staff sickness and annual leave.

We want to make sure there are GP surgeries serving the local community with good and appropriate clinical care for many years to come.

The plans will make the practices more sustainable, and help them manage financial and estates pressures, which are faced by GPs around the country.

What are the benefits for our patients?

Services will be run from three sites giving patients a choice to be seen at the site most convenient/accessible to them – Brunswick, Burwash & Benfield

Patients will have more choice about how they travel to their appointments

BHWC patients can now book into the Benfield Valley Hub branch which has patient parking.

The main Brunswick site is easy to get to by bus as has a bus stop 2 minutes away and is convinient to patients going in to town. 

Patients will receive an increased choice of location for face-to-face appointments.

At BHWC, we provide Art and Complimentary Therapies programmes – we have therapists delivering singing workshops, dancing workshops, art classes, photography walks and many more. These can be shared accross the three sites and offered to all our patients.

What will happen to my medical records in the case of the merger?

Your medical records are electronic and will securely be transferred automatically.

Will I still be able to see my usual GP, if the merger goes ahead?

Yes.

I have a number of health conditions and am worried about my continuity of care if the merger does go ahead. What should I do?

If you have a complex condition, or are a vulnerable patient, we will ensure that, where possible, you will continue to receive care from your current GP.

If you have particular needs, for example if you are hearing impaired and require receptionists to behave in a way that makes it easier for you to lip-read, please mention it to your doctor at your next appointment at Matlock Road Surgery and a note can be added to your records, if this has not already been done.

I like being able to see the same GP each time I have an appointment as I feel my care is more personal; if the merger and site closure go ahead, will I still receive personal care?

You will still be able to receive personalised care from your doctor.

However, you can see any GP within the practice regularly, if you wish.

When will these proposed changes take place?

Once we have your feedback, the options will be presented to the Primary Care Commissioning Committee of the Brighton and Hove Clinical Commissioning Group (CCG), where a final decision will be made on the proposed merger on 23rd march 2022 and patients will be informed of the final decision within 4 weeks.

If agreed, the merger will take place in July 2022.

How can I give my input into the proposed changes?
  • By post marked ‘Merger’, to either of the following addresses:

BHWC 8-19 Western Rd, Hove BN3 1AE

BVHH Old Shoreham Road, Portslade, BN41 1XR

  • By email with ‘Merger’ written in the subject heading to the following email addresses:

benfieldvalley.healthcarehub@nhs.net

bhccg.bhwc@nhs.net

  • By leaving a message on 

BHWC 01273 772020

BHVV 01273 411229

  • By submitting a Question or a Suggestion via the form at the bottom of  this webpage 

Please do not include personal medical information/clinical requests in any correspondence on the proposed merger as the information will be shared with the Brighton and Hove Clinical Commissioning Group, who will make the final decision on our proposed merger in March 2022. 

Please note that we will not be able to provide individual responses to all queries. Your input will be taken and summarised and used as the basis for our future decision making.

Merger Updates

The Proposal

The Partners at Benfield Valley Healthcare Hub and Brighton Health and Wellbeing Centre are confident that they will work well together, with both practices having a strong patient focused ethos. Both practices serve populations with high levels of mental health issues, homelessness and deprivation and a deep commitment to the communities that they serve.

Under the proposal, the practices will still operate in their original locations and patients will still be able to book appointments with their current doctor. The intention is for the premises to remain unchanged with services delivered from all three sites. There is also a process underway to apply to share a branch surgery in Burwash Road.

Brighton and Hove CCG is working alongside the practices to ensure a smooth transition and support engagement with patients and communities ahead of the proposed merger. General Practice services in Brighton and Hove are facing the same pressures that are being reported from around England. The CCG is committed to supporting any coming together of practices and ensuring that patients are engaged in the process. The proposed plan is not the result of any CCG funding cuts or reorganisation.

Patient Engagement

BHWC and BVHH patients were introduced to the proposal:

  • An email was sent to all patients at BHWC and BVHH between 14th and 20th of March 2022
  • Patients without email were sent a letter by post on 14th March by second class docmail
  • The letter is being translated into Arabic and Spanish and will be sent in these languages to patients identified with either of these as their only spoken language as soon as we recieve these frm the CCG
  • Patients with special needs have been identified and messages will be sent by text relay, phonecalls to patients who are unable to receive written information and large print letters will be sent out to those patients requiring this by 1st of April 2022
  • Information about the merger was shared in the BHWC newsletter and was sent to patients who have subscribed to this service on the 14th of March 2022 
  • A merger information video explains the propsoal in simple terms and is being shared widely on our social media – start date 14th March 2022 – to continue 
  • The merger website was launched on 12th March 2022
  • Members on the facebook page “BHWC patient voice” were informed on the 13th of March 2022
  • Patients have been asked to submit suggestions and feedback. These are being collated and will be discussed at partner level, staff level and at patient level.
  • Invitation to pateints to join a focus group to ensure patients are consulted at every in merger decisions on 19th March 2022
    Staff Engagement

    Staff at both branches were informed in 2021 that the partners were propsing to merge. A new announcement was made w/c 14/3/22 to confirm the proposal is being submitted and to ensure all staff  are given a voice and able to make suggestions and give feedback at every step of the merger.

    Submitting Proposal to the Primary Care Commissioning Committee

    Once we have your feedback, the options will be presented to the Primary Care Commissioning Committee of the Brighton and Hove Clinical Commissioning Group (CCG). They will make a final decision on the proposed merger 23 March 2022.

    Communications

    Statement on merger by partners of BVHH and BHWC

    The Partners at Benfield Valley Healthcare Hub and Brighton Health and Wellbeing Centre are confident that they will work well together, with both practices having a strong patient focused ethos.

    Do You Have A Question or a Suggestion?

    We understand you may have suggestions or questions and we would like to hear from you. Please note that we will not be able to provide individual responses to all queries. Your input will be taken and summarised and used as the basis for our future decision making. 

    We also need help naming the surgeries. We are currently named Brighton Health and Wellbeing Centre and Benfield Valley Healthcare Hub – What name will incorporate all our values? Please send us your suggestions.